Frequently Asked Questions

Turbodev is a WhatsApp business automation platform that helps businesses automate customer conversations, qualify leads, manage support tickets, and scale their WhatsApp marketing efforts. It provides features like AI chatbots, automated workflows, broadcast messaging, shared team inboxes, payment automation, and seamless integrations with popular business tools.

Turbodev is built for businesses of all sizes - from small startups to large enterprises. It's perfect for sales teams, marketing teams, customer support teams, e-commerce businesses, and any organization looking to automate and scale their WhatsApp Business operations. Whether you're a solopreneur or managing a large team, Turbodev helps streamline customer communication.

Getting started is simple. Sign up for a free 7-day trial on Turbodev, connect your WhatsApp Business account, and start building your first chatbot or automation workflow. You can use our drag-and-drop builder to create custom flows, choose from pre-built templates, or build from scratch. No coding knowledge is required. Visit turbodev.io to get started.

Turbodev connects to your WhatsApp Business API and provides a unified dashboard where you can create chatbots, set up automated workflows, manage team conversations, send broadcasts, and integrate with your existing tech stack. It uses AI to automate responses, qualify leads, route conversations, and handle routine customer queries, freeing your team to focus on high-value interactions.

Turbodev stands out with its no-code visual builder, powerful AI capabilities, seamless integrations with 30+ tools, enterprise-grade security, and comprehensive features all in one platform. Unlike competitors, Turbodev offers shared team inboxes, payment automation, advanced analytics, and personalized onboarding support - making it a complete WhatsApp business solution.

No, Turbodev is a no-code platform. You can build chatbots, create automation workflows, set up broadcasts, and manage all features through our intuitive drag-and-drop interface. However, if you're a developer, Turbodev also offers APIs and webhooks for advanced customizations.

Absolutely. Turbodev is designed to be user-friendly and beginner-friendly. We provide templates, step-by-step guides, and onboarding support to help you get started quickly. Most users can set up their first chatbot or automation workflow within minutes.

You need a WhatsApp Business account and a phone number dedicated to business use. Once you sign up for Turbodev, you'll connect your WhatsApp Business API number, complete your business profile, and you're ready to start automating. The platform guides you through the entire setup process.

Turbodev offers a comprehensive suite of WhatsApp automation features including: AI-powered chatbots, automated workflows and drip campaigns, WhatsApp broadcast messaging, shared team inbox for multi-agent collaboration, payment automation with payment links, rich media messaging (images, videos, PDFs, catalogs), lead qualification and routing, CRM integrations, analytics and reporting, message templates, and 24/7 automated customer support.

Yes, Turbodev's drag-and-drop chatbot builder lets you create intelligent chatbots without any coding. You can build chatbots using templates, create custom conversation flows, set up conditional logic, add rich media, and configure automated responses - all through a visual interface.

Yes, Turbodev fully supports rich media messaging including images (JPEG, PNG), videos (MP4, 3GPP), audio files (AAC, MP4, AMR, MPEG, OGG), PDFs, product catalogs, voice notes, location pins, and interactive buttons. This enables engaging, multimedia communication with your customers.

Yes, Turbodev's broadcast feature lets you send personalized messages to large audiences. You can segment contacts, schedule broadcasts, personalize messages with variables, track delivery and engagement metrics, and ensure compliance with WhatsApp's messaging policies.

Yes, Turbodev's shared team inbox allows multiple team members to manage conversations from a single WhatsApp number. Features include conversation assignment, team roles and permissions, internal notes, conversation tags, real-time collaboration, and performance analytics.

Yes, Turbodev integrates with popular CRMs like HubSpot, Zoho CRM, Salesforce, and many others. You can also use Zapier, Make, or Pabbly Connect for additional integrations. These integrations sync contacts, update records automatically, and keep your data in sync across platforms.

Yes, Turbodev offers WhatsApp payment automation features including payment link generation, automated payment reminders, invoice sharing, refund notifications, and integration with payment gateways like Razorpay, UPI, Cashfree, and Stripe. Customers can pay directly within WhatsApp conversations.

Yes, Turbodev's AI-powered chatbots can understand customer intent, provide instant responses, handle complex queries, and escalate to human agents when needed. The AI learns from your conversations to improve responses over time.

Yes, Turbodev supports multilingual communication. You can create chatbots and send messages in multiple languages, making it ideal for businesses serving global audiences or diverse customer bases.

Yes, Turbodev allows you to schedule broadcasts, automated messages, and campaigns for specific dates and times. This helps you reach customers at optimal times and maintain consistent communication.

Yes, Turbodev offers comprehensive analytics including message delivery rates, open rates, response rates, conversation metrics, agent performance, chatbot effectiveness, campaign performance, and customer engagement insights. All data is available in real-time dashboards.

To connect your WhatsApp Business account, sign up for Turbodev, navigate to WhatsApp Channel settings, click 'Manage Connections', and follow the steps to add your WhatsApp Business API number. You'll need to register/sign in, verify with OTP, and complete the integration process. Turbodev guides you through each step.

Yes, Turbodev works with the WhatsApp Business API. If you don't have API access yet, Turbodev can help you get approved. As a WhatsApp Business Solution Provider (BSP), Turbodev simplifies the process of obtaining and managing your WhatsApp Business API access.

Yes, Turbodev allows you to manage multiple WhatsApp Business accounts from a single dashboard. You can add multiple numbers, switch between them easily, and manage all conversations from one unified inbox - perfect for businesses with multiple brands or departments.

Turbodev integrates with 30+ popular business tools including CRMs (HubSpot, Zoho, Salesforce), e-commerce platforms (Shopify, WooCommerce), payment gateways (Razorpay, Stripe, Cashfree, UPI), email marketing tools, calendar apps (Google Calendar), helpdesk software, and more. You can also use Zapier, Make, or Pabbly Connect for additional integrations.

Basic setup can be completed in minutes. After connecting your WhatsApp Business account, you can start using pre-built templates immediately. Creating custom chatbots and workflows typically takes 15-30 minutes, depending on complexity. Full platform setup with integrations usually takes a few hours.

No technical expertise is required. Turbodev is a no-code platform designed for business users. The visual interface makes it easy to set up chatbots, automations, and integrations without any coding knowledge. However, technical support is available if you need assistance.

Yes, Turbodev integrates with popular e-commerce platforms like Shopify, WooCommerce, and Magento. These integrations enable automated order confirmations, shipping updates, delivery notifications, cart abandonment reminders, and post-purchase follow-ups directly on WhatsApp.

Yes, Turbodev provides REST APIs and webhooks for developers who want to build custom integrations or connect Turbodev with proprietary systems. The API documentation is available for enterprise customers.

Sales teams use Turbodev to qualify leads automatically, nurture prospects with personalized drip campaigns, book demos and appointments, send product catalogs and demos, handle common sales queries, route hot leads to sales reps, update CRM automatically, and close deals faster with in-chat payments.

Yes, marketing teams use Turbodev for campaign automation, audience segmentation, personalized messaging at scale, Click-to-WhatsApp ads integration, lead generation, customer re-engagement campaigns, product promotions, and measuring campaign ROI with detailed analytics.

Absolutely. Support teams use Turbodev to handle FAQs automatically, resolve common issues 24/7, route complex queries to the right agents, manage ticket workflows, provide multilingual support, send order tracking updates, collect customer feedback, and improve response times significantly.

Yes, e-commerce businesses use Turbodev for order confirmations, shipping notifications, delivery updates, cart abandonment reminders, product recommendations, customer support, payment collection, post-purchase follow-ups, and building customer loyalty through personalized communication.

Yes, Turbodev is perfect for small businesses. It helps SMBs automate customer communication, handle more inquiries without hiring additional staff, provide 24/7 support, run cost-effective marketing campaigns, and compete with larger businesses by offering professional customer service.

Yes, Turbodev offers enterprise-grade features including SSO/SAML authentication, dedicated account managers, custom integrations, advanced security, role-based access control, multi-number management, comprehensive analytics, and personalized onboarding. It scales to handle high volumes of conversations.

Yes, Turbodev excels at lead generation. You can create chatbots that qualify leads automatically, capture contact information, route qualified leads to sales teams, nurture leads with automated sequences, integrate with Click-to-WhatsApp ads, and track lead sources and conversion rates.

Yes, Turbodev can automate appointment scheduling by integrating with calendar tools like Google Calendar. Customers can book appointments directly through WhatsApp, receive confirmation messages, get reminders, and reschedule if needed - all automated.

Turbodev offers a 7-day free trial with full access to all features and free conversation credits. No credit card is required for the trial. After the trial, you can choose from various pricing plans based on your business needs.

Turbodev offers flexible pricing plans suitable for businesses of all sizes - from startups to enterprises. Plans are typically based on the number of conversations, team members, and features needed. Pricing includes both subscription fees and WhatsApp conversation charges. Visit turbodev.io/pricing for detailed pricing information.

WhatsApp Business API pricing varies by region and includes subscription fees plus Meta conversation charges. Costs depend on whether conversations are user-initiated or business-initiated, and vary by country. Turbodev provides a free pricing calculator to help you estimate costs based on your expected message volume.

Yes, Turbodev offers a 7-day free trial with no credit card required. During the trial, you get access to all features including chatbots, automations, broadcasts, and integrations, plus free conversation credits to test the platform fully.

Yes, you can upgrade, downgrade, or cancel your Turbodev plan at any time from your billing dashboard. Changes take effect immediately, and you'll only be charged for the services you use.

Yes, Turbodev supports both credit card payments via Stripe and invoicing for enterprise customers. Enterprise plans can be billed monthly or annually with custom payment terms.

No hidden costs. Turbodev's pricing is transparent - you pay the subscription fee plus WhatsApp conversation charges based on Meta's pricing. The free trial includes conversation credits, so you can test everything without additional charges during the trial period.

Yes, Turbodev offers custom enterprise pricing with volume discounts, dedicated support, custom integrations, SSO/SAML authentication, and tailored features. Contact the sales team for enterprise pricing quotes.

Yes, Turbodev follows enterprise-grade security best practices. All communication is encrypted using WhatsApp's end-to-end encryption. The platform uses HTTPS encryption, multi-factor authentication, role-based access control, and secure data storage to protect your business and customer data.

Turbodev uses WhatsApp's Business API, which provides end-to-end message encryption. This ensures complete data privacy and security. All messages are encrypted in transit and at rest, and Turbodev complies with global data governance laws including GDPR.

Turbodev stores data securely in cloud infrastructure with data centers in multiple regions. Data is encrypted at rest and in transit, and Turbodev follows industry-standard security practices to ensure data protection and compliance.

Yes, Turbodev supports SSO (Single Sign-On) and SAML-based authentication for enterprise customers. This allows secure integration with your existing identity management systems and provides enhanced security for large organizations.

Turbodev is committed to security and compliance. The platform follows industry best practices and is designed to meet enterprise security standards. For specific certifications, please contact our security team.

Only you and your authorized team members can access your data. Turbodev employees cannot access your customer data without explicit permission for support or debugging purposes. All access is logged and audited for security compliance.

Yes, you can delete your data from Turbodev at any time. You have full control over your data and can export or delete conversations, contacts, and other information from your account settings.

Yes, Turbodev complies with major data protection regulations including GDPR, and follows WhatsApp's data governance policies. The platform is designed with privacy and security as top priorities.

Yes, Turbodev offers personalized onboarding support to help you get started quickly. Enterprise plan users receive dedicated onboarding sessions, while all users have access to documentation, tutorials, and support resources.

Turbodev provides multiple support channels including live chat support within the platform, email support, comprehensive documentation and help center, video tutorials, and for enterprise customers - dedicated Slack or Microsoft Teams channels and dedicated account managers.

Yes, live chat support is available directly within the Turbodev platform. You can reach out to our support team anytime for assistance with setup, troubleshooting, or any questions about using Turbodev.

Turbodev provides comprehensive training resources including a help center with detailed documentation, video tutorials, step-by-step guides, best practices articles, webinar sessions, and for enterprise customers - custom training sessions and strategy consultations.

Yes, Turbodev offers product training sessions, deep dives, and custom walkthroughs for teams who need additional support. These are available to enterprise plan users and can be scheduled based on your team's needs.

Turbodev's support team is known for fast response times. Response times vary by plan - enterprise customers receive priority support with faster response times, while all users can expect timely assistance through our support channels.

Yes, Turbodev has a comprehensive help center with detailed product documentation, FAQs, how-to guides, video tutorials, and best practices. Most features are covered with both written guides and video content to help you make the most of the platform.