The Challenge
For products that customers purchase regularly, the first order is only the beginning of the customer relationship. Customers may forget to reorder, run out of a product, or purchase their next supply from another store.
Without a structured post-purchase follow-up, brands can miss opportunities to bring existing customers back.
The Solution
Turbodev helps the store build automated post-purchase journeys that encourage customers to reorder at an appropriate time.
- Timed reminders: Send WhatsApp reminders based on purchase dates and suitable product-specific intervals.
- Direct reorder links: Make it easier for customers to return to the relevant product or purchase page.
- Customer journeys: Coordinate reminders with other relevant post-purchase communications.
- Repeat-purchase tracking: Measure returning orders and revenue attributed to the reminders.