The Challenge
Customers shopping for skincare and personal care products often have questions before buying. They may also need help with order status, delivery, returns, and other common queries.
When the same questions repeatedly reach the support team, response times can suffer and the team has less time for complex customer issues.
The Solution
Turbodev helps the store handle common customer conversations through an AI support agent on WhatsApp.
- Automated responses: Answer common questions using approved store and product information.
- Product guidance: Help customers find relevant information before making a purchase.
- Order-related support: Assist with supported order queries.
- Human handoff: Route conversations to the team when a question needs personal attention.