The Challenge
Customers shopping for personalized jewelry often want answers before making a purchase. They may ask about designs, customization, pricing, or which product would make a suitable gift.
When these enquiries go unanswered or take too long to resolve, interested shoppers may leave without ordering. Handling every conversation manually also limits how many customers the team can support.
The Solution
Turbodev helps the store engage shoppers through an AI sales agent on WhatsApp.
- Product enquiries: Answer common questions using approved product information.
- Product discovery: Help shoppers explore relevant products and options.
- Purchase guidance: Share relevant product information and guide interested customers toward the next step.
- Team handoff: Pass conversations to a human when additional help is needed.