The Challenge
Cash-on-delivery orders can create uncertainty for Shopify brands. Some customers change their minds, place orders unintentionally, or become unreachable when delivery is attempted.
When these orders are dispatched without confirmation, the business risks avoidable return-to-origin (RTO) costs, shipping expenses, and additional operational work.
The Solution
Turbodev helps the store verify customer intent before dispatch through an automated COD confirmation journey.
- AI voice calls: Contact customers to confirm whether they intend to receive their COD orders.
- WhatsApp follow-ups: Support the confirmation process through WhatsApp.
- Order prioritization: Help the team identify orders that may need additional attention before dispatch.
- RTO measurement: Track confirmation outcomes and compare RTO performance over time.